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By accessing this website or purchasing from JulezNaturals, you agree to the following Terms and Conditions.
1. General
JulezNaturals is a Kenyan beauty and personal care brand focused on products formulated for African hair and melanin-rich skin.
These Terms and Conditions govern:
- Use of this website
- Product purchases
- Customer interactions
- Related services and policies
We reserve the right to update these terms at any time without prior notice.
2. Website Use
By using this website, you agree:
- Not to misuse or interfere with the website
- Not to submit false or misleading information
- Not to copy or reproduce website content without permission
- To use the website lawfully and responsibly
Unauthorized use may result in restricted access or refused service.
3. Product Information
We aim to provide accurate product descriptions, ingredient information, images, and usage guidance.
However:
- Product packaging or appearance may vary slightly
- Individual hair and skin results may differ
- Customers are responsible for reviewing product information before purchase
We recommend patch testing products before full use.
4. Orders and Payments
All orders are subject to product availability and confirmation.
Payment must be completed before dispatch.
JulezNaturals reserves the right to:
- Refuse or cancel orders
- Correct pricing errors
- Update product pricing without prior notice
5. Shipping and Delivery
Shipping and delivery processes are governed by our Shipping Policy.
Please review our Shipping Policy for information regarding:
- Delivery timelines
- Courier services
- Delivery charges
- Dispatch procedures
- Customer delivery responsibilities
6. Returns and Exchanges
Returns, exchanges, and damaged item handling are governed by our Returns and Exchanges Policy.
Please review that policy carefully before placing an order.
7. Allergies and Product Sensitivities
Customers are responsible for reviewing ingredient information before using any product.
JulezNaturals is not responsible for:
- Allergic reactions
- Product sensitivities
- Misuse of products
- Use inconsistent with product instructions
Customers experiencing irritation should discontinue use immediately.
8. Intellectual Property
All website content including:
- Branding
- Logos
- Images
- Product names
- Graphics
- Written content
remains the property of JulezNaturals unless otherwise stated.
Unauthorized use, reproduction, or distribution is prohibited.
9. Limitation of Liability
JulezNaturals shall not be held responsible for:
- Delays caused by third-party courier providers
- Customer-provided incorrect information
- Product misuse
- Indirect or incidental damages resulting from website or product use
Our liability is limited to the extent permitted under applicable Kenyan law.
10. Privacy
Customer information is handled according to our Privacy Policy.
By using this website, you consent to the collection and use of information as outlined in that policy.
11. External Links
This website may contain links to external websites or third-party services.
JulezNaturals is not responsible for the content, policies, or practices of external platforms.
12. Contact Information
For questions regarding these Terms and Conditions, customers may contact us through our official communication channels.
Related Policies
Customer Support Hours
Monday – Friday: 9:30 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday & Public Holidays: Closed