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1. Overview
These Terms and Conditions govern your use of the Julez Naturals website and services. By accessing or purchasing from our website, you agree to these terms.
2. Products and Orders
We sell hair care, skin care, and related products through our website.
- All orders are subject to availability
- We may refuse or cancel an order if there is an issue with stock, pricing, or payment
- You will receive confirmation once your order is placed
3. Pricing and Payment
- All prices are listed in Kenyan Shillings (KES)
- Prices may change at any time without notice
- Payment must be completed before your order is processed
- We may use third-party payment providers for secure transactions
4. Delivery
We offer delivery within Kenya.
- Delivery timelines depend on your location
- Nairobi: typically same day or next day
- Outside Nairobi: typically 1–3 working days
- Delays may happen due to factors outside our control
You are responsible for providing accurate delivery details.
5. Returns and Exchanges
Due to the nature of our products:
- We do not accept returns for used or opened products
- If you receive a damaged or incorrect item, contact us within 48 hours
- We may offer a replacement or refund where appropriate
6. Product Use
Our products are for personal use only.
- Always follow usage instructions
- We are not responsible for misuse of products
- If you have allergies or sensitive skin, test products before full use
7. Account and Information
When placing an order, you agree to provide accurate information.
You are responsible for:
- Correct contact details
- Correct delivery address
8. Intellectual Property
All content on this website, including images, text, and branding, belongs to Julez Naturals.
You may not copy, reproduce, or use our content without permission.
9. Limitation of Liability
We aim to provide high-quality products and service, but:
- We are not liable for indirect or incidental damages
- Our liability is limited to the value of the product purchased
10. Privacy
Your personal data is handled according to our Privacy Policy.
Please review our Privacy Policy for more details.
11. Changes to Terms
We may update these Terms and Conditions at any time. Updates will be posted on this page.
12. Governing Law
These Terms are governed by the laws of Kenya.
13. Contact Us
If you have any questions about these Terms:
Email: info@juleznaturals.co.ke
Phone: +254 716 628 279
Address: Mithoo Biashara Centre, 1st Floor, Shop F48
14. Refusal of Service
We reserve the right to refuse service to anyone for misuse of the website or violation of these terms.