Nationwide Delivery Across Kenya
JulezNaturals offers delivery services within Nairobi and to other parts of Kenya through trusted courier and transport options.
We aim to ensure orders are processed efficiently, communicated clearly, and delivered safely.
Order Processing
Orders are processed after:
- Payment confirmation
- Product verification
- Customer confirmation of shared product photos where applicable
Once your order has been confirmed and prepared, delivery arrangements are made based on your location.
Nairobi Deliveries
For all orders within Nairobi, delivery options available are:
- Riders
- Doorstep delivery services
- Errand delivery services
Typicallly we offer same day delivery within Nairobi. However, delivery timelines within Nairobi may vary depending on:
- Traffic conditions
- Delivery location
- Order volume
- Time of order confirmation
Deliveries Outside Nairobi
Orders outside Nairobi are delivered within 24 hours and are dispatched through:
- Matatu parcel services
- Bus courier services
- Regional courier transport options
Note: Customers are responsible for collecting parcels from the designated courier office, stage, or booking station unless otherwise arranged.
Delivery Charges
Shipping charges vary depending on:
- Destination
- Courier provider
- Parcel size
- Delivery method
Estimated transport charges are:
- Free delivery: Instore Pickup
- Delivery within Nairobi: From Kes 150
- Delivery outside Nairobi: From Kes 200 – Kes 400
Note:
- Long-distance destinations may attract higher courier fees depending on the route and transport provider.
- Additional errand or handling charges may apply when parcels are booked through matatu or bus transport offices.
Delivery Timelines
Estimated delivery timelines:
- Nairobi deliveries: Same day or next day where possible
- Outside Nairobi: Typically 1–3 business days depending on location and courier schedules
Delivery timelines may occasionally be affected by:
- Weather conditions
- Transport delays
- Public holidays
- Courier scheduling
Payment Policy
- Payment must be completed before dispatch.
- Orders are only processed and shipped after payment confirmation.
This policy helps ensure smooth coordination with third-party delivery and courier services.
Customer Responsibility
Customers are responsible for:
- Providing accurate delivery information
- Providing reachable contact details
- Confirming shared product details before shipment
- Collecting parcels on time where applicable
JulezNaturals is not responsible for delays caused by incorrect contact or delivery information provided by the customer.
Order Confirmation
To maintain transparency and reduce delivery issues:
- Product photos may be shared before dispatch
- Customers are encouraged to verify order details carefully before confirming shipment
Once an order has been confirmed and dispatched, changes may not be possible.
Customer Support Hours
Monday to Friday: 9:30 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday and Public Holidays: Closed
For shipping or delivery inquiries, customers may contact us during support hours through our official communication channels.